Terms & Conditions

Your Contract

Siva Travel and Finance Limited Liability Co. operates www.cheapairtickets.ch (“The website”). All bookings and enquiries are fulfilled by Siva Travel and Finance Limited Liability Co., company registration number CH-035.4.025.039-8, Vat Number CHE-106.845.002. Siva Travel and Finance Limited Liability Co. has its registered office at Länggass-strasse 16, 3012 Bern, Switzerland. The booking conditions of Siva Travel and Finance Limited Liability Co. shall apply to bookings made online, in-store or via the telephone. The following information forms the basis of such contract so please read through them carefully before booking your travel arrangements with us.

These Booking Conditions, together with any other written information we brought to your attention before your booking was confirmed, form the basis of your contract for agency booking services with Siva Travel and Finance Limited Liability Co. (‘we’, ‘us’ or ‘our’).

We, Siva Travel and Finance Limited Liability Co. act as a booking agent in respect of all bookings we take and/or make on your behalf. For all arrangements, your contract for the supply of the service(s) in question will be the disclosed supplier of the service(s) in question. When making your booking, we will arrange for you to enter into a contract with that supplier via Siva Travel and Finance Limited Liability Co. Your booking will be subject to these terms and conditions for our booking services, and also any booking conditions of the disclosed supplier of your travel arrangements.

Booking & Payment

When you make a booking, you guarantee that you are over 18 and have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. When you make a booking you will need to provide us with credit or debit card details in order to cover the full cost of your trip. You authorise us or an authorised third party to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card at the time of check-in, to provide confirmation of authorised card use or to secure any additional charges.

Where we are acting as booking agent, your booking is confirmed and a contract between you and the supplier will exist when we send you a confirmation invoice. Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. If your confirmed a flight, we (or if you booked via an authorised agent of ours, that agent) will issue you with a confirmation. Upon receipt, if you believe that any details on the confirmation or any other or any other document are wrong you must advise us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking. We can only liaise with the lead passenger on the booking.

We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

Forms of Payment

Credit cards  Visa, Master card, Post Finance Card will be accepted as a form of payment.(online or on our premises) . We generally require bookings made within 7 days prior to departure to be paid by credit card only.

Exclusive new flexibility payment option from cheapairtickets.ch  Book Online and pay by invoice. For customers who want the convenience of booking online but do not want to use a credit card to pay, cheapairtickets.ch offers you the flexibility to book online and payment by invoice. We also accept bank transfers,postal transfer or cash,Reka Checks, Reka card on our premises.

Pricing

The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

Credit card and debit card companies make a charge to process payments on their products. We will pass on this charge and this will be added to the final price of your travel arrangements. Typically this amounts to 2% of the total for credit cards. We do not charge for debit card transactions. In the event of a cancellation, credit card charges are non-refundable.

The price of each product or service is regularly reviewed and is subject to change. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip.

Changes or Cancellations by You

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline’s fare rules or other Travel Supplier’s terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet.

Although information on your ability to cancel or modify your booking is available online during the booking process. It is your responsibility to familiarize yourself with the Supplier’s specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.

If you wish to change any part of your confirmed flight arrangements or cancel them, you must inform us in writing. After that you will receive an email asking you to confirm with us in order to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us so as to establish that your request is received and being processed. We are not responsible if due to any technical reasons the communication process is not completed.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

In the event that you make any alteration to your booking (cancellation or modification), in addition to the terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your booking confirmation. These fees cover the administration costs incurred by us and do not include any charges imposed directly by the Travel Supplier.

Cancellation of the reservation is usually possible before the issue of air tickets. Modifications of reservations are possible subject to availability of seats on new dates and only before issue of the airtickets.

The cancellation and amendment terms of low cost flights are the applicable terms of the airline. You need to contact the airline directly to cancel or make amendments to low cost flights. Usually fares for low cost flights are non-refundable.

If  Your Supplier Changes or Cancels

We will inform you as soon as reasonably possible if any supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and any applicable supplier in relation to any alternative arrangements offered but we will have no further liability to you.

Passport, Visa & Health Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

You should consult the Embassy of your destination country and the website of Federal Department of Foreign Affairs. For Switzerland, use the following website regarding any special documentation for the countries you are visiting.   https://www.eda.admin.ch/eda/en/home/reps.html

You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a doctor, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel. Further travel advice can be found on http://www.cdc.gov/travel

Pre-travel advice

The Federal Department of Foreign Affairs (FDFA) may have issued information about your holiday destination. FDFA regularly publishes information regarding countries where there exist dangers connected with political Security or other risks, such as medical and sanitary. You are advised to check whether or not such information has been issued by visiting http://www.eda.admin.ch/eda/en/home.html

Travelling to the USA

Citizens of countries covered by the Visa Waiver Programme  are able to travel to the USA without a visa providing they hold a valid Electronic System Travel Authorisation (ESTA) and meet the requirements of the programme.

As of 1 April 2016, if you’re travelling to the United States under the Visa Waiver Program, you will also need to have a valid e-Passport along with your ESTA.

e-Passports include an integrated computer chip capable of storing biographic and biometric information, such as the digital photograph of the holder. You can identify an e-Passport by the ‘chip’ symbol on its front cover.

ESTA

You can apply for an ESTA online and should receive approval straight away, although we recommend apply-ing at least 72 hours before your departure. An ESTA is valid for multiple journeys for up to two years or until your passport expires, whichever is sooner. Please see https://esta.cbp.dhs.gov for important  information regarding compulsory pre-registration for their visa waiver program (“ESTA”).

Travelling to Canada

Change of entry rules for Canada

From 15 March 2016, Canada is introducing a new entry requirement, known as an Electronic Travel Authori-sation (eTA), for visa-exempt foreign nationals travelling to Canada by air. Exceptions include U.S. citizens and travellers with a valid visa.

All eligible travellers flying to Canada from 15 March 2016 will need to apply online for an eTA before trav-el. This requirement includes all Swiss citizens. The cost of the eTA is C$7 per passenger, and the validity of the eTA is five years, or until the passengers passport expires.

Customers can find out more and apply at http://www.cic.gc.ca/english/visit/eta-start.asp

Travel Insurance

We strongly recommend that you do not travel without adequate travel Insurance for your own protection and peace of mind. It is your responsibility to ensure that you purchase adequate travel insurance for your needs. We recommend that you take out suitable insurance to cover (as a minimum) the costs incurred if you make a cancellation and the cost of assistance, including repatriation, in the event of an acci-dent or illness whilst you are abroad and it is your responsibility to ensure the insurance you book is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information.

Our travel provider insurance is Allianz Global Assistance. Allianz Global Assistance covers the costs of cancellation and of assistance in case of illness, accident or decease of the insured person, of his/her partner or of a member of the family on presentation of a medical certificate / official attestation.  For insurance policy, please refer https://www.allianz-assistance.ch/

Proof of Purchase

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be liable for any supplier not providing you with the booked product or service if you do not produce such documentation.

Reconfirmation

Many airlines have chosen not to require formal reconfirmation of their flights however cheapairtickets.ch strongly recommends that you contact the airline(s) on which you are travelling at least 72 hours before your scheduled departure from Switzerland to check that your flight is operating as indicated on your ticket.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave Switzerland, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to cheapairtickets.ch and that you regularly check for messages before you leave. You must notify us should your email address change cheapairtickets.ch has no control over, and cannot accept responsibility for, the imposition of schedule changes or cancellation of your flights by the airline and accepts no liability for costs that may arise as a result of such changes.

After you have left Switzerland, it is your responsibility to check with the airline at least 72 hours that any onward flights you have confirmed are operating as booked. Please note that for some airlines it is mandatory to confirm with them your intention to fly.

You should check the current status of your flights at http://www.checkmytrip.com. We strongly recommend that this is done 24 hours before the scheduled departure time printed on your ticket or confirmation email. Your AMADEUS Reservation Code is a 6-letter (Ex:5ORSO3) code which can be found on your confirmation email. (or www.cheapairtickets.ch click My booking)

No Show

If you have a booking but you do not show up to check-in, you will not be entitled to any refund from us. Certain airlines may also cancel the return portion of your ticket if you fail to take the outbound journey. Please contact us if you fail to take the outbound journey but intend to use the inbound portion of a return ticket.

Communications

The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.

Special Requests & Disabilities

Please advise us of any special requests and we will pass these on to the relevant supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

Changes to Terms & Conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

These booking conditions and any agreement to which they apply are governed in all respects by Swiss law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Berne, Switzerland.